Privacy Policy

HolaHi Platform is committed to protect and respect your personal data privacy and complying with data protection principles and provisions under applicable laws.

We may collect, process, use and disclose your information when you use this website and the promotional services offered by HolaHi Platform to the third-party professional operators (DMCs) through HolaHi Platform (the ‘Services’) as described in this Privacy Policy. ‘You’ and ‘your’ when used in this Privacy Policy includes any person who accesses HolaHi Platform or use the Services.

This Privacy Policy sets out the basis and terms upon which HolaHi Platform collects, processes, uses and/or discloses your information that is obtained from you when you access this Platform and/or use the Services. Such information may include personal information relating to or linked to a specific individual such as name, residential address, telephone number, email address, travel document information, vehicle rental information, insurance information, age, date of birth, or any such information we have requested, and you have provided through HolaHi Platform (‘Register’).

Please read this Privacy Policy carefully. By visiting HolaHi Platform, you are consenting to the collection, processing, usage, and disclosure of your Personal Information as set out in this Privacy Policy.

  • Scope of Terms

WTA reserves the right to update, amend or modify the terms of this Privacy Policy or any part of it without prior notice, and your continued access of HolaHi Platform or use of the Services signifies your acceptance of the updated, amended or modified Privacy Policy, unless if the changes reduce your rights in which case we will ask for your consent. If you do not agree to all the terms and conditions in this Privacy Policy and/or any subsequent updates, amendments, or modifications thereto, you must stop accessing or otherwise using HolaHi Platform and the Services.

Accordingly, please visit this page if you wish to access and view the current version of this Privacy Policy.

  • Collection of Information

We may collect Personal Information about you that you provide to us while using HolaHi Platform and information about how you use HolaHi Platform including when you open your user account (‘User Account’), visit HolaHi Platform, or use the HolaHi Platform Services. Providing your Personal Information to WTA through the HolaHi Platform is always on a voluntary basis. However, we might not be able to provide you with certain Services if you choose not to give us your Personal Information.

Opening Your User Account

  • When you open with us a User Account or amend any information of your User Account, we may collect your Personal Information, such as your name, email address, username, password, and telephone number.

Visit HolaHi Platform:

  • When you visit Holahi Platform (even you have not registered a User Account or logged in we may collect and process certain information (which may contain your Personal Information or may contain non-personally identifiable information but nevertheless linked to your Personal Information) including but not limited to those set out below:
    • Copies of correspondence (whether by e-mail, instant or personal messaging or otherwise) between you and us, and between you and the Operators.
    • Information related to your reservations, rentals, and/or bookings with us and our Operators (including but not limited to travel document information, vehicle rental information, insurance information, age, and date of birth).
    • Details of your usage of HolaHi Platform (including traffic data, location data and length of user sessions).
    • Feedback on and responses to surveys conducted by HolaHi Platform relating to the Services and newsletters which may be published, circulated or distributed by HolaHi;
    • Information automatically collected and stored in our server or the server of our third-party services provider by using or accessing to HolaHi Platform (including the log-in name and password for your User Account, your computers Internet Protocol (IP) address, browser type, browser information, device information (including unique device identifier), pages visited, previous or subsequent sites visited).
  • Storage of Information
    • The Personal Information and other data we collect from you may be transferred to, processed, and stored in our servers or the servers of our third-party services providers. Your Personal Information will be stored if is necessary to fulfil any of the purposes described in this Privacy Policy, or to comply with any (i)contractual requirement that are necessary for the provision of the Services, and (ii) legal, tax or accounting requirement.
    • When it is no longer necessary for us to process your Personal Information, we will either delete or anonymize the data or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information.
    • We will endeavor to anonymize or aggregate your data if we intend to use it for analytical purposes or trend analysis.
    • HolaHi Platform will use reasonable endeavors to maintain appropriate physical, electronic, and organizational procedures to ensure that your Personal Information and other data is treated securely and in accordance with this Privacy Policy, and to protect such data against unauthorized access or unauthorized alteration, disclosure or destruction of data.
    • Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. WTA does not give any representation, warranty or undertaking that the Personal Information you provide to us will be always secure, and to the extent WTA has fulfilled its obligations under no circumstances shall WTA be responsible for any losses, damages, costs, and expenses which you may suffer or incur arising from unauthorized access to or use of your Personal Information.
  • Usage of Information
    • We process the Personal Information collected in as far as necessary for performance of the promotion of tourism and transport services. Besides, we process the other Personal Information collected based on our legitimate interests, which are the further improvement of the services and for direct marketing purposes.
    • From time to time, we may also make use of your Personal Information to contact you for feedback on your use of HolaHi Platform, to assist us in improving HolaHi Platform, or to offer special savings or promotions to you, where you have indicated your consent to receiving such communications. If you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving them by replying to us through the hyperlink provided in these notices.
  • Disclosure of Information
    • We may from time to time share and disclose your Personal Information and other data to third parties, some of whom may be located outside your home country. The circumstances under which such sharing and disclosure will take place may include without limitation, the following:
      • If you are a visitor, to the relevant Operator in connection with a Services which you have made reservations, rentals, and/or bookings for or intend to make reservations, rentals, and/or bookings for.
      • If you are an Operator, to any visitor in connection with the Services you are offering.
      • To our third-party service providers (including Google Analytics), which we engage amongst others for the performance of certain services on our behalf, such as web hosting services, data analysis, marketing, market research, and to otherwise provide you with customer service.
      • If and to the extent required by any applicable law, order of court or requests by any governmental authority to make such disclosure.
      • Within the WTA group of companies. In case of a corporate transaction, in connection with the sale, merger, acquisition, or other corporate reorganization or restructuring of our corporation, your Personal Information may be disclosed, shared, or transferred to the new controlling entity or its authorized third party for carrying on our business.
      • To our advisors, agencies or other parties concerned in order to protect the rights and property of HolaHi Platform or WTA.
      • In any other case, to any third parties with your prior written consent (and in which case we will make it possible for you to withdraw your consent as easily as it was to provide consent).
    • We may also share aggregate or anonymous information with relevant third parties, including our advertisers. Such information does not contain any Personal Information and will not identify you personally. However, on some occasions, these third parties may possess information about you or obtain your information from other sources. When they combine such information with our aggregate information, they may be able to identify you personally.
    • Your Personal Information may be transferred outside of your home country and outside of the European Union, for the abovementioned purposes. If such transfer takes place to a country that does not provide an adequate level of protection, HolaHi platform will use reasonable endeavors to ensure that appropriate safeguards are in place. Such safeguards include but are not limited to standard contractual clauses of the European Commission.
    • There may be links present on HolaHi Platform which could result in you leaving HolaHi Platform and/or being taken to other third-party websites. You should note that any Personal Information that you provide to these third-party websites are not subject to this Privacy Policy, and WTA or HolaHi Platform are not liable for any losses, damages, costs or expenses which you may suffer or incur in connection with you providing or making available Personal Information or other data to such third-party websites.
  • Cookies
    • Cookies are widely used to make websites work or work more efficiently. When you visit our Website, we collect some of your Personal Information transmitted to us by your browser via cookies. This enables you to access HolaHi Platform and helps us to create better user experience for you. You will find more details about cookies and similar technologies that we use, in our Cookies Policy.
  • Your rights
    • You may always access, correct, or erase your Personal Information by sending your request by email at
    • Where mandatory under applicable legislation, you may also request restriction of processing of your Personal Information or object to processing by sending your request or objection by email at
    • Please contact us via the contact details mentioned below if you have a complaint regarding the processing of your Personal Information.
    • When handling any of these requests described above, we have the right to check the identity of the requester to ensure that he/she is the person entitled to make the request.
  • European General Data Protection Regulation
    • WTA – World Tourism Asia has designated GRT – Global Representació Turística CIC B62717301 (Rambla Catalunya, 61, Barcelona) as its representative in the European Union for the purposes of the European General Data Protection Regulation. If you are within the European Union, you have the right to file a complaint with the appropriate data protection authority.
  • Inquiries
    • If you have any questions about this Privacy Policy, please contact us by email at
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